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Is it loose or does it come out of the handle? If it does contact Sonicare for warranty support. With the brush head removed check if the metal shaft that extends from inside the handle.If you hear a soft humming sound, it is likely that a fault has occurred that will require you to contact Sonicare for warranty support Turn on the toothbrush with a brush head attached and place the handle near your ear.If the battery icon indicates that the battery is flat or low on power, it may require charging before it will turn on.The mode button will not turn the toothbrush on, only the power button.If the handle has 2 buttons, ensure the correct button is being pushed.
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If consulting this page or the user manual for your product does not resolve the issue, or you determine the brush requires repair or replacement, contact Philips Sonicare on 1-80.
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This article offers answers to the more commonly experienced issues with Sonicare electric toothbrushes.Īll being well you will find the answer you need to resolve the issue. Maybe it is not charging or the handle is beeping at you. Perhaps it is making more noise than normal. Has your Philips Sonicare electric toothbrush stopped working? Whilst we will offer what support we can, we cannot provide answers for all problems.Ĭontacting Sonicare directly will always be your best option. We are not a service centre and do not repair or replace toothbrushes. We are not Philips Sonicare, nor are we affiliated with them.